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| Service/Feature Name | Service/Feature Name | LifeLine Service / Feature Rate and Charge | Service/Feature Restrictions |
|---|---|---|---|
| 3-Way Calling | A feature that allows you to add another participant to an existing call.1 | $0.00 | None |
| Caller ID | A feature that alerts you to an incoming call and allows you to see the number from which the call is originating1 | $0.00 | None |
| Call Waiting | A feature that alerts you to an incoming call while you're on a call and allows you to switch between the two calls. | $0.00 | None |
| Call Forwarding | A feature whereby all calls to your mobile phone number redirect automatically to another number that you designate. | $0.00 | None |
| Voicemail | A feature that lets a caller leave a message or access other available options if a line is busy or not answered. | $0.00 | None |
| Toll Blocking | A feature to limit toll spending thresholds on plans that are not unlimited. | $0.00 | Note: once toll limits have been reached, only calls to 611 and 911 are permitted. |
| International Long Distance (ILD) Blocking | A feature where outbound calls are blocked to international destinations. | $0.00 | Note: International Calling can be accessed only through an international operator service and requires an alternate payment method |
| 900 / 976 Call Block | A feature where outbound calls are blocked to 900 and 976 numbers. | $0.00 | None |
| Local Calls | Any call, text message or other connection made to a location in your local calling area.1 | * Local calls charged at Voice per minute rates unless the plan has unlimited Voice minutes. | None |
| Long Distance | Any call, text message or other connection made to a location outside your local calling area. | * Long distance charged at Voice per minute rates unless the plan has unlimited Voice minutes. | None |
| 211 - State Information | State information service. | $0.00 | Free, unlimited access until exhaustion of plan minutes on plans with 1,000 or more minutes |
| 311 - Government Information | Non-emergency government service information. | $0.00 | Free, unlimited access until exhaustion of plan minutes on plans with 1,000 or more minutes |
| 411 - Directory Services | 411 gives you access to telephone numbers and addresses of business, government, and residential listings. | $0.00 | Note: Customers can also call 1-800- FREE411 for directory services |
| 511 - Transportation Information | Non-emergency government service information. | $0.00 | Note: Customers can also call 1-800- FREE411 for directory services |
| 611 - Customer and Repair Service | Customer service and repair information. | $0.00 | None |
| 711 - TRS Relay Access | FCC adopted use of the 711 dialing code for access to Telecommunications Relay Services (TRS). | $0.00 | Free, unlimited access until exhaustion of plan minutes on plans with 1,000 or more minutes Note: Only the call to the 711 relay service is not counted against minutes but minutes associated with the call made using the 711 relay service will be deducted. |
| 811 - Call Before You Dig (CBUD) Information | CBUD information to protect pipes. | $0.00 | Free, unlimited access until exhaustion of plan minutes on plans with 1,000 or more minutes |
| 911 - Emergency Services | Emergency call number based on location information available. | $0.00 | None |
| 0 - Operator Services Live | Live Operator | $0.00 | None |
| 0 - Operator Services Automated | Automated Operator | $0.00 | None |
| 0 - Operator Services Person-to-Person | Person-to-Person Operator Assisted | $0.00 | None |
| Deaf / Disabled Service | Second line available to deaf and disabled Lifeline Subscribers. | Based on plans selected | Note: Available to qualified deaf or disabled qualified Lifeline Subscribers. |
| Deposit for Service | A refundable charge due at service activation | $0.00 | N/A |
| Activation Fee | A non-recurring charge to activate service or transfer from another service provider | $0.00 | This one-time fee will be charged to the customer’s account at activation; however, if the customer is approved for California LifeLine, the customer will receive a $39.00 discount |
| Cell Phone Fee | A charge to obtain a handset. | $0.00 | Limit of one free handset per California LifeLine customer per 12-month period. |
| Restocking Fee | A charge to return handset. | $0.00, or up to retail price (based on phone selected) | None |